Shipping & Return

Worldwide Shipping from Europe

Our warehouse is located in Spain. We delivery worldwide from Europe, unless otherwise stated. Wholesale orders may be shipped from Spain or from China directly.

​* Shipping policy updated on August 8th, 2022.

Shipping Cost: Correos

We ship via Correos (Spanish post office) as an economical delivery option. As of January 1, 2022, we are discontinuing this option for destinations outside Europe. For orders outside the European continent, or if you prefer a more efficient delivery, please refer to the section of DHL Express.

 

Domestic Deliveries (Spain & Andorra): We charge a flat shipping fee of €5.00 to all Spanish territory (except Canary Islands) and to Andorra only when the order value is less than €68.00 (VAT included). To Canary Islands, we charge a flat shipping fee of €10.00 only if the order value is less than €98.00 (VAT included). For orders over the values respectively mentioned above, we deliver free of charge.

 

Shipping Abroad: We charge flat rates to all the European countries as listed below. For orders over €158.00 (VAT included), we ship throughout Europe free of charge.

 

€7.00: Portugal. 

 

€9.00: Germany. 

 

€11.00: Belgium, Czech Republic, France, Netherlands.

 

€12.00: Austria, Poland, Romania, Sweden.

 

€14.00: Ireland, Italy.

 

€16.00: Denmark, Gibraltar, Greece, Guernsey, Jersey Island, Liechtenstein, Luxemburg, Monaco, Norway, San Marino, Switzerland, United Kingdom, Vatican City.

 

€19.00: Albania, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Faroe Islands, Finland, Hungary, Iceland, Latvia, Lithuania, Malta, North Macedonia, Serbia, Slovakia, Slovenia.

 

Import duties and/or other tax/fees will be responsibility of the customer, if applied in the country/region of destination.

Delivery Time: Correos

We will process the order within 1-3 working days. Once the parcel is sent out, you will receive a shipping advice e-mail with a tracking number. In general, via Correos the goods will be delivered in 3-5 working days within Spain, and in 2-4 weeks out of Spain, since the day of shipment. We can't promise a determinate delivery time, and we encourage you to keep tracking your parcel on the official website of Correos. Please contact your local post office in case it fails to deliver more than one week in Spain and more than one month in any foreign country.

DHL Express : The Option More Efficient

Shipping via DHL Express is much faster and more secure. Once dispatched, usually the parcel will be delivered within 1-3 working days in Spain and within 2-7 working days in foreign countries.

 

Domestic Deliveries (Spain & Andorra): We charge a flat fee of €7.60 to all Spanish territory (except Canary Islands) only when the order value is less than €98.00 (VAT included).  To Canary Islands and to Andorra, we charge a flat fee of €15.00 while the order value is less than €158.00 (VAT included). For orders over the values respectively mentioned above, we ship free of charge.

 

Deliveries Abroad: We charge flat rates of €28.00 and €30.00 to the countries listed below, and €36.00 to the rest of the world. Free shipping available depending on destination and order value.

 

Shipping fee of €28.00 applies in the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Netherlands, Hungary, Ireland, Italy, Lithuania, Latvia, Luxembourg, Malta, Monaco, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Vatican City.

*Free shipping for orders over €258.00 (VAT included).

 

Shipping fee of €30.00 applies in the following countries: Albania, Bosnia & Herzegovina, Egypt, Faroe Islands, Gibraltar, Guernsey, Iceland, Israel, Jersey Island, Liechtenstein, Montenegro, North Macedonia, Norway, San Marino, Saudi Arabia, Serbia, Switzerland, Turkey, Ukraine, United Arab Emirates, United Kingdom.

*Free shipping for orders over €278.00 (VAT included).

 

Shipping rate of €36,00 applies to most of the other countries, although there are some exceptions that will be shown during the checkout process.

*Free shipping for orders over €298.00 (VAT included).

 

Import duties and/or other tax/fees will be responsibility of the customer, if applied in the country/region of destination.

Return

In principle we do not accept any return or exchange, unless items arrive damaged or defective. Please contact us within 5 working days after delivery of the parcel. Nonetheless, you are always welcomed to contact us to find an ideal solution, if you have any doubts, or in odd case of any quality issue.